Strategy and Operations Manager

Manager, Strategy & Operations

Who we are   Mindtickle is the leading AI-powered revenue enablement platform that combines on-the-job learning and deal execution to drive behavior change and get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product.   Our commitment to innovation has also earned us the "AI-based Sales Solution of the Year" award in the 8th annual AI Breakthrough Awards program (PR Newswire), and a Gold Stevie Award for Sales and Customer Service (Mindtickle)- recognition of our dedication to both product excellence and outstanding customer support.
Job Snapshot

You will be an integral part of shaping Mindickle’s growth journey, working closely with various functions across Go-to-Market (GTM), as well as Product & Engineering, and Finance. You will be responsible to identify, execute and deliver various high-impact strategic initiatives. This role will report to the VP, Customer Value.

POSITION RESPONSIBILITIES:

GTM Strategy & Execution

• Develop and implement comprehensive go-to-market strategies for growth, ensuring alignment with business objectives

• Identify and prioritize target markets, segments, and personas based on data and market insights

• Create messaging and positioning frameworks to clearly articulate the value proposition to target customers

• Manage cross-functional GTM plans, coordinating with Marketing, Sales, Customer Success, Services, Product & Engineering, and Finance to ensure smooth execution and alignment.

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Market Research & Analysis

• Conduct market research to understand customer needs, market trends, and competitive dynamics, and use this information to influence product and marketing strategies.

• Develop insights on customer segments, personas, and pain points to refine GTM strategies and ensure product-market fit

• Monitor KPIs to track the success of GTM initiatives and optimize strategies based on performance metrics

Cross-functional Leadership & Project Management

• Act as the program manager for various strategic GTM initiatives, driving alignment and ensuring effective communication and collaboration across teams.

• Organize and lead regular cross-functional GTM syncs to review progress, address blockers, and adjust plans as needed.

• Build strong relationships with internal stakeholders to foster a culture of collaboration and shared goals

• Partner with marketing teams to refine ideal customer profile (ICP) definition, demand generation strategies, customize value proposition and messaging to customers

• Partner with Sales and Customer Success teams to ensure they are equipped with the tools, resources, and training needed to communicate product value effectively.

• Partner with Marketing and Enablement Team to co-create materials, such as Sales Plays, pitch decks, product briefs, case studies, and objection handling guides, tailored to the needs of the sales team

• Establish feedback loops with sales, marketing, customer success and product teams to continuously refine positioning and messaging based on real-world insights

• In addition to driving strategic GTM initiatives, the role will initially include hybrid CP ownership for 1–2 customer accounts to build deeper customer context and strengthen execution alignment, with an expected progression into a full-time CP role over time.

Performance Analysis & Optimization

• Set, track, and report on the KPIs and success metrics for each GTM initiative, identifying areas for optimization

• Use data and customer feedback to iterate on strategies and improve product positioning, messaging, and pricing

• Regularly present GTM results, insights, and recommendations to senior leadership (SLT), including the Founders

MINIMUM QUALIFICATIONS:

• 7-10 years total experience with at least 3+ years’ experience in management consulting (MBBs preferred) and/or a strategy role.

• Functional experience in the TMT domain (Technology, Media & Telecom).

• Is integrated into the SaaS market eco-system stays current on competitive and market trends, and brings those insights to inform business and product strategy.

• Demonstrates strong strategic, analytical, and problem-solving skills, and is capable of clearly communicating a long-term vision across the company, investors, and customers.

• Possesses the maturity, and capability to interact and influence across multiple levels of a global matrixed organization.

• Exhibits a strong executive presence demonstrating consistent leadership behaviors and team management skills with the ability to structure, manage, and coordinate multiple complex cross-functional projects.

• Must be disciplined and comfortable working with limited direction, usually within a complex and often ambiguous environment, to drive rigorous, fact-based recommendations to executives.

• Ability to work independently with Functional leaders and CXOs within Mindtickle, and engage with Customers on strategic topics as needed

PREFERRED QUALIFICATIONS:

• MBA from a Tier-1 institution

• Experience in CEOs Office/ founders office or Strategy & Operations in a Tech Startup

• Experience in at least one function of a SaaS business, e.g. product development, sales, demand generation, etc.

  Our culture & accolades   As an organization, it’s our priority to create a highly engaging and rewarding workplace. We offer tons of awesome perks and many opportunities for growth.   Our culture reflects our employee's globally diverse backgrounds along with our commitment to our customers, and each other, and a passion for excellence. We live up to our values, DAB, Delight your customers, Act as a Founder, and Better Together.   Mindtickle is proud to be an Equal Opportunity Employer.   All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.   Your Right to Work - In compliance with applicable laws, all persons hired will be required to verify identity and eligibility to work in the respective work locations and to complete the required employment eligibility verification document form upon hire.

Experience Level

Senior Level