Oracle Transportation Management (OTM) Analyst

OTM Analyst

Job Description

OTM) Oracle Transportation Management Analyst
Job Summary: JCI needs an OTM Technical Analyst with 2 to 6  years of hands-on experience in the full cycle implementation and support of Oracle Transportation Management (OTM) cloud services.

The ideal candidate will possess expertise in OTM core modules, and a strong understanding of transportation management processes and best practices. This role will involve both support and development responsibilities for JCI’s OTM landscape and connected applications

Key Responsibilities:

· Provide development and support for Johnson Controls transportation planning landscape and work closely with integrated applications including ERPs (SAP, Oracle), WMS, visibility and rating applications to ensure seamless operations and integration.

· Perform triage on day-to-day OTM system issues, providing timely resolution for complex challenges, and supporting enhancement requests through JIRA.

· Execute and support OTM full cycle implementations, ensuring project milestones are met and customer expectations are exceeded.

· Demonstrate expertise in OTM core modules including Order Management, Shipment Management, Visibility, Contracts and Rates Management, Agents and Workflows, User Configuration, Integrations, Operational Planning, Financials, and Reporting.

· Fine-tune and optimize OTM configurations, including Agents, saved queries/conditions, SQL queries, Reports and Tracking Events.

· Debug log files, configure custom events and reports, and utilize business intelligence (BI) tools to support decision-making processes.

· Knowledge and expertise of external applications preferred- Project 44, E2Open, EDI applications amongst others

· Utilize ticketing tools to manage support processes and ensure efficient issue resolution.

· Collaborate with cross-functional teams to analyze and resolve business challenges, ensuring alignment with organizational goals.

· Provide training and support to end-users on OTM functionalities to ensure effective utilization of OTM and integrated

· Communicate effectively with customers, demonstrating the ability to work independently and manage expectations.

Qualifications:

· Bachelor's degree with minimum relevant experience in OTM implementation or support.

· Strong understanding of OTM technical architecture and core modules.

· Candidates having OTM Cloud implementation or support experience will have preference.

· Excellent communication skills and the ability to work collaboratively with various stakeholders.

Work Model:

· Hybrid - This position operates under a hybrid work model, including office and remote work flexibility.

· Location: Primary work location is Pune

Experience Level

Senior Level