Production Analyst - Application Support and Incident Management

Production Analyst, NCT

Job Description:

Job Title: Production Analyst

Location: Pune, India

Corporate Title: NCT

Role Description:

Private Bank Germany production stability team provides 2nd Level Application Support for business applications used in branches, by mobile sales or via internet. The department is responsible for the stability of the applications. Incident Management and Problem Management are the main processes that account for the required stability. In-depth application knowledge and understanding of the business processes that the applications support are our main assets.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy

• Gender neutral parental leaves

• 100% reimbursement under childcare assistance benefit (gender neutral)

• Sponsorship for Industry relevant certifications and education

• Employee Assistance Program for you and your family members

• Comprehensive Hospitalization Insurance for you and your dependents

• Accident and Term life Insurance

• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Support activities for service operations, such as troubleshooting and solving incidents and problems / service delivery.

• Actively contribute resolution of incidents and problems within the team & oversee the resolution of complex incidents.

• Collaborating with customer Service, other service operations specialists and relevant TDI functions to properly and quickly resolve escalated issues.

• Contribute to monitoring, reporting and improvement.

• Ensuring that metrics are monitored and improved where necessary.

Your skills and experience

• Experience with multiple technology stacks (microservices, Openshift , DB2/Oracle database, Kubernetes, Cloud based platforms, JAVA, SQL etc)

• Working knowledge of standard tools (Service-Now, Confluence, JIRA, splunk, Newrelic).

• ITIL qualified desirable.

• Knowledge on Banking terminologies and payment processing.

• English language skills mandatory, German desirable.

How we’ll support you

• Training and development to help you excel in your career

• Coaching and support from experts in your team

• A culture of continuous learning to aid progression

• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.html

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

Experience Level

Entry Level