Birlasoft Limited

Program Manager - Customer Experience Solutions

Birlasoft Limited
Pune
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 2 yearsMin. 2 years

Job Description

Program Manager

Area(s) of responsibility

JD - Program Manager

Key Responsibilities

  • Presales Engagement
    • Collaborate with sales teams to qualify opportunities and craft winning proposals
    • Bring consulting and solution driven approach to wining deals in CX solution area
    • Drive discovery workshops to capture CX business objectives, pain points, and success metrics
  • Solution Architecture & Design
    • Define high-level and detailed solution blueprints spanning CRM, Commerce, ECM, Portals
    • Rapidly prototype POCs and interactive demos showcasing solution value and extensibility
    • Tailor demos to client-specific scenarios using CX platform SDKs and low-code tools
  • Client Interfacing & Stakeholder Management
    • Present architectures, roadmaps, and governance frameworks to executive and technical stakeholders
    • Lead alignment sessions to ensure solution components meet business, security, and compliance requirements
    • Able to work independently with customer stakeholders - Business Process Owners/ SMEs/ Process Sponsors/ IT Leaders
  • Solution Delivery Guidance
    • Partner with development and delivery teams to validate design, review code, and enforce best practices

 

Experience Level

Mid Level

Job role

Work location
Work locationINDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI, IN
Department
DepartmentProject & Program Management
Role / Category
Role / CategoryOther Program / Project Management
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 2 years

About company

Name
NameBirlasoft Limited
Job posted by Birlasoft Limited

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You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed the required education and people who have 2 to 31 years are eligible to apply for this job. You can apply for more jobs in Pune to get hired quickly.

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