Senior Manager - Accounts Receivable Operations

PUN - REF90073J_2025214558 - Accounts Receivable - Group Manager

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption. 

Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

Role Summary:The Senior Manager – Accounts Receivable will oversee the AR operations of a large-scale client engagement, managing a team of 30+ professionals. The role demands deep expertise in AR/O2C processes, client stakeholder management, and a strong focus on delivery excellence and process optimization. You will act as the primary client interface for AR operations and ensure service delivery is aligned with contractual SLAs and client expectations.Key Responsibilities:Leadership & Team ManagementLead and manage a team of 30+ FTEs including Team Leaders, SMEs, and AR Associates.Drive performance management, career development, and talent retention strategies.Foster a culture of continuous improvement, collaboration, and accountability.Ensure adequate staffing, training, and skill development to support operational needs.Operations ManagementManage end-to-end Accounts Receivable processes including:Invoice processingCollections and follow-upsDispute and deduction managementCredit limit monitoringCash application and reconciliationEnsure daily operations meet internal KPIs and client SLAs.Identify and eliminate process inefficiencies through automation, digitization, and lean practices.Client Relationship ManagementAct as the primary point of contact for client stakeholders on AR-related matters.Conduct regular governance meetings, business reviews, and performance presentations.Build trust and foster long-term partnerships with clients by ensuring consistent service delivery.Proactively address client escalations and provide root-cause analysis and corrective actions.Controls, Compliance & ReportingEnsure compliance with WNS and client-specific policies, SOX requirements, and audit protocols.Provide accurate and timely MIS, dashboards, and reports to clients and internal leadership.Track and improve key metrics including DSO, unapplied cash %, dispute resolution cycle, etc.Support finance leadership with forecasting, budgeting, and cash flow analytics.

Qualifications

ducation:Graduate in Commerce, Finance, or Accounting (MBA Finance / CA Inter preferred).Experience:10–12 years of total experience in F&A with strong exposure to the Order to Cash (O2C) domain.Minimum 3–5 years in a people leadership role managing large teams (25+).Prior experience in a BPM/Shared Services environment, preferably with global clients.Proven track record in client engagement, governance, and KPI-driven service delivery.Key Competencies:Strong understanding of AR processes and F&A workflows.Hands-on experience with ERP platforms (e.g., SAP, Oracle, Workday).Excellent client communication, presentation, and negotiation skills.Knowledge of Lean Six Sigma methodologies is a plus.Ability to work in a fast-paced, matrixed environment with cross-functional teams.

Experience Level

Senior Level