Collections Specialist

Pune - REF98764V_2026239639 - Lead Associate - O2C

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

 MEET THE KEY PERFORMANCE INDICATORS AS SET BY THE TEAM LEAD.  MANAGE HIS OWN DELIVERABLES VIS-À-VIS TEAM DELIVERABLES AND ENSURE THAT ALL THE SLA’S ARE MET ALL ACTIVITIES ARE PERFORMED AS PER THE AGREED SOPS Maintain and own the exception & productivity tracker ENSURE THAT THE CLOSE ACTIVITIES ARE PERFORMED AS PER THE AGREED CLOSE CALENDAR Effectively review the activities as agreed (checker where applicable) Publish the weekly/ monthly performance dashboards as agreed Ability to reach out to the client counterpart in case of activities are due and impacting TAT ABILITY TO GET INTO THE DETAIL AND COME UP WITH PROCESS IMPROVEMENT IDEAS TO REDUCE CLOSE CYCLE TIME AND OR FLATTEN THE CLOSE PEAK EFFORT REQUIREMENT DRIVE CONTINUOUS PROCESS IMPROVEMENT ENSURE ALL SOPS ARE UPDATED, REVIEWED AND SIGNED OFF BY THE CLIENT ON YEARLY BASIS/AS AND WHEN ANY MAJOR CHANGE OCCURS

Qualifications

B.Com/BBA

Experience Level

Entry Level