Collections Specialist

REF99022R_2026242970 I Senior Associate - Collections I US Shift (4:00 PM- 1:00 AM) I Viman nagar Pune

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

We are looking for immediate joiners for the Collections role in Pune. The ideal candidate should have experience in the Order to Cash (O2C) process with strong communication, analytical, and customer management skills.

Key Responsibilities

• Handle Collections / Cash Application activities independently as per client-specific processes.
• Ensure adherence to defined TAT, accuracy, and compliance standards.
• Manage customer accounts and follow up on outstanding payments through voice calls and emails.
• Perform dispute management and coordinate with internal/external stakeholders for resolution.
• Maintain clarity on Debit and Credit balances in customer accounts.
• Ensure timely updates and accurate documentation in ERP systems.

Required Skills & Competencies

Functional Knowledge

• Good understanding of Order to Cash (O2C) processes.
• Ability to independently manage collections-related tasks.
• Basic accounting knowledge is required.
• Working knowledge of SAP is preferred.

Collections Expertise

• Voice calling and customer follow-ups
• Dispute management
• Customer account reconciliation
• Debit & Credit clarity
• Cash application understanding

Customer Orientation

• Ability to understand client expectations and business requirements.
• Focus on meeting and improving SLA performance and deliverables.
• Strong ownership mindset with solution-oriented communication.
• Ability to maintain effective relationships with managers, stakeholders, and counterparts.

Accountability

• Clear understanding of individual responsibilities and performance expectations.
• Takes ownership and consistently delivers results.

Collaboration & Teamwork

• Works collaboratively towards organizational goals.
• Resolves conflicts proactively and escalates when required.
• Demonstrates adaptability and openness to change management initiatives.

Analytical Thinking & Problem Solving

• Identifies anomalies and process gaps proactively.
• Performs root cause analysis in a structured manner.
• Applies contextual understanding to resolve issues effectively.

Communication Skills

• Strong verbal and written communication skills.
• Confident and professional while interacting with customers and stakeholders.
• Demonstrates active listening, empathy, and clarity in communication.

Preferred Qualifications

• Graduate in Commerce, Finance, or related field.
• Experience in Collections / O2C processes preferred.
• Immediate availability to join will be highly preferred.

Qualifications

B.Com/ M.com / BBA/ MBA- Finance

Experience Level

Mid Level