Regional Manager-Customer 360
Kotak Mahindra Bank Limited
Work from Office
Full Time
Min. 1 yearJob Description
Regional Manager-Customer 360 -RL Ho & Support-Divisional Head
- Interact with mapped customers via meetings, video calls, and telephonic conversations.
- Handle a mapped book of ~1000–1500 customers across 2–3 branches (C Category).
- Demonstrate and enroll customers in digital banking services.
- Convert leads from VRM (Virtual RM) and CEC (Customer Engagement Center).
- Achieve monthly sales and revenue targets.
- Deepen existing relationships in CA, SA, and TD segments.
- Ensure customer stickiness and upgrade category.
- Handle service requirements like account opening, cheque book issuance, and product feature explanation.
- Work closely with internal teams (LI, GI, KSEC, IC, Asset) for timely business conversion.
- Drive service activations and customer acquisition through referrals and family households.
Experience Level
Executive LevelJob role
Job requirements
About company
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