Infrastructure Technical Support Practitioner

RRN00016680 - Infra Tech Support Practitioner Copy 01

THE WORK: Explore new opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where learning and contribution are valued. We warmly invite you to join us on this exciting journey of growth and shared success. Ensure production systems are available and operating according to defined service level agreements. Drive incident and outage resolution and maintain clear communication throughout the process. Facilitate the restoration of service to the production environment efficiently and effectively. Establish and maintain disaster recovery procedures to safeguard critical operations. Maintain data retention practices in alignment with organizational standards. HERE'S WHAT YOU WILL NEED: Beginner proficiency in Service Desk Management. Advanced proficiency in German Language. It is advantageous to have prior experience in relevant related skills. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Intermediate proficiency in customer service. Beginner proficiency in communication skills. Intermediate proficiency in problem solving. Beginner proficiency in time management. Intermediate proficiency in technical troubleshooting.