Senior Administrative Assistant - Cash On Delivery Operations

Senior Administrative Assistant

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Job Description:

Cash On Delivery (COD) Sr. Admin Assistant

Job Summary

The Cash on Delivery (COD) Sr. Admin Assistant serves as the primary link between Center Operations, customers, and various UPS departments. The role ensures timely and accurate Sum-up payments and proper reconciliation. The Sr. Admin Assistant is responsible for adhering to established UPS policies and procedures while maintaining high standards of accuracy and compliance.

This position includes general administrative responsibilities such as report preparation, data compilation from multiple sources, coordinating small-scale projects, and performing day-to-day office tasks including data entry, document auditing, correspondence management, and handling confidential information.

Key Responsibilities

• Respond to customer inquiries for Sum-up and Online payments via emails, to UK–IE shipments.
• Prepare and follow up on daily reports and reconciliation statements.
• Coordinate with Centers for confirmation of payments.
• Prepare daily, weekly, and monthly COD-related reports.
• Manage exceptions for payments and internal department queries.
• Work from office as per operational requirements.

Skill Requirements

• Strong verbal and written communication skills in English.
• Proficient in Microsoft Excel and MS Office tools.
• Excellent interpersonal, analytical, and problem‑solving abilities.
• Proactive, detail‑oriented, and capable of meeting stringent deadlines.
• Ability to work effectively both independently and in a team environment.
• Strong reasoning, research capabilities, and decision‑making skills.
• Basic accounting knowledge.
• Ability to maintain high accuracy in reporting.
• Able to perform effectively under pressure and manage multiple tasks.

Pre‑Requisites

• Flexibility with shift timings and working days based on business requirements.
• Strong customer orientation with sound understanding of customer service processes.
• Self‑driven, persuasive, and influential in communication.
• Ability to clean and transform data in Excel using advanced functions.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Experience Level

Senior Level