Program Manager

Senior Program Manager

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Program ManagerWho is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview
Mastercard’s Employee Access Management program is responsible for providing end-to-end services to support both physical and digital access by internal employees to Mastercard systems and applications.
The Certificate Lifecycle Management Engineering (CLM) team under Shared Components is focused on onboarding new cutting-edge technologies within the Certificate Management space, enhancing existing services through automation, and executing on our strategy of access as an enabler for the business.
The Role
Successfully deliver major projects and complex assignments with broad scope and long-term business implications. Our TPMs conceptualize, rationalize, and drive multiple simultaneous projects to deliver engineering work across the portfolio in our scrum execution model. You will contribute to the strategies and design choices to build comprehensive believable and achievable execution plans to deliver new features and capabilities for our customers.  You may drive the execution of a feature through the full stack or may drive a project which spans multiple teams and integrations, reporting meaningful status along the way.

All about you
•  Well versed in multiple Agile workflow tools, specifically with JIRA
•  Manages scrum team(s) that will build, operate and maintain software to meet business needs
•  Obsessed with results, and effectively communicate the objectives and how success will be measured to the team members.
•  Develop and drive metrics for team delivery through in-house and vendor (SaaS) based tools.
•  Act as Scrum Master / SAFe agilist and drive all ceremonies
•  Implement Scaled Agile Framework and / or other Agile methodologies
· Enjoys diving deep to understand platform capabilities and underlying technologies.

· Proven track record of data driven decision-making and applying continuous improvement methodologies across teams

· Can debate the delivery strategy with business teams, architects, engineers, and designers

· Can communicate to executives, peers, and staff with impact, eloquence, and authenticity
•  Guide, mentor & coach the team(s) on Agile Scrum, SaFe and TDD principles
•  Remove impediments with the right sense of urgency, or guide teams in doing so
•  Build a trusting and safe environment for the team where problems are discussed without fear of blame, retribution, or being judged, with an emphasis on healing and problem solving
•  Coordinate with cross functional teams within MasterCard across locations to ensure project success
•  Being keenly aware of what is being delivered by the team and why, and the big program picture
•  Maintain, Radiate and Present project related information, & metrics for leadership review
•  Coordinate initiatives for automation, defect metrics and overall quality initiatives
•  Recommend strategic direction, continuous improvements and policy changes.
•  Advance operational and business concerns or issues relative to future business programs, projects, or enhancements that may affect consistent delivery of quality services.
•  Lead Project/Program management activities around cost, schedule, quality etc.
•  Own collection and reporting of platform metrics
Qualifications:
•  Bachelor’s degree in Computer Science, ISM or a related field (Master’s degree preferred).
•  Knowledge of multiple software development concepts and Methodologies
•  Detail-oriented, proactive and able to function under pressure in an independent environment along with a high degree of initiative and self-motivation to drive results

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Experience Level

Senior Level