Senior Specialist - Travel and Expense Operations

Senior Specialist

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior SpecialistSenior Specialist, Travel & Expense (T&E) Operations – Global Business Solutions Center

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview
The Global Business Solutions Center (GBSC) is a shared services center within Mastercard whose mission is to add value to our partners and serve our customers by delivering operational excellence, enhanced customer experiences, and focused business results. The Senior Specialist, T&E will execute on this mission in collaboration with peers and support of Transaction Services Leadership.
• Do you want to be part of a dynamic and agile team environment?
• Are you motivated to drive business transformation on a global scale?
• Are you a collaborative leader who empowers employees to deliver measurable results?
Role
• Serve as process lead for global Travel & Expense (T&E) activities within the Procure-to-Pay (P2P) function, ensuring standardized, efficient operations across the shared services organization
• Oversee resolution of complex T&E and expense-related inquiries, ensuring high-quality, timely outcomes and strong customer satisfaction
• Manage day-to-day service delivery, driving process optimization, automation, and continuous improvement across expense reporting and reimbursement processes
• Partner with GBSC, regional, and business stakeholders to ensure alignment with company policies, internal controls, and T&E compliance requirements
• Act as a subject matter expert for expense reporting systems (e.g., SAP Concur), supporting system enhancements, issue resolution, and user experience improvements
• Monitor and evaluate operational performance metrics (e.g., cycle time, compliance, error rates), providing insights and recommendations to leadership
• Identify, communicate, and lead initiatives to remediate process gaps, enhance controls, and improve overall service delivery
• Ensure adherence to SOX and internal control frameworks, maintaining documentation and serving as a key escalation point for compliance or service issues

All About You
• Bachelor’s degree in Accounting, Finance, or related field (or equivalent work experience)
• Strong experience in Travel & Expense (T&E), expense reporting, and Procure-to-Pay operations within a shared services environment
• Hands-on experience with SAP Concur (Expense and/or Travel) strongly preferred; knowledge of Oracle and Coupa a plus
• Proven ability to manage and improve expense management processes using data-driven, metrics-based performance tools
• Experience partnering with cross-functional and global stakeholders, building trusted relationships and influencing outcomes
• Demonstrated success in resolving complex, high-risk issues related to expense compliance, reimbursement accuracy, and policy adherence
• Strong process improvement mindset with experience identifying inefficiencies and implementing scalable solutions to enhance customer experience
• Familiarity with internal controls, audit requirements (including SOX), and risk mitigation practices within financial operations
• Ability to prioritize and execute in a fast-paced environment with a strong sense of urgency, ownership, and attention to detail
• Excellent communication and problem-solving skills, with the ability to translate complex process or system issues into actionable insights

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Experience Level

Senior Level