Service Coordinator

About the Role:

We are looking for a proactive and result-oriented Co-ordinator to manage end-to-end coordination of home loan cases and ensure smooth processing with banking partners.

Key Responsibilities:

• Coordinate with banks for all ongoing home loan files and monitor progress at every stage.

• Take regular follow-ups from bank officials regarding login, processing, sanction, legal, technical, and disbursement.

• Provide daily updates of all active cases to the management and concerned team members.

• Ensure timely collection and submission of required documents to avoid processing delays.

• Track each file from application stage until final disbursement and closure.

• Build and maintain strong professional relationships with bank officials and branch teams.

• Work closely with banking partners to expedite file processing and resolve pending issues.

• Identify bottlenecks in the loan process and proactively coordinate for faster resolutions.

• Maintain accurate records, MIS reports, and status trackers for all cases.

• Act as a bridge between customers, banks, and the internal team to ensure seamless communication.

Skills Required:

• Excellent follow-up and coordination skills.

• Strong communication and relationship management abilities.

• Good knowledge of MS Excel and reporting.

• Ability to manage multiple cases simultaneously.

• Problem-solving mindset with attention to detail.