Service Delivery and Operations Manager

Service DEFOA Manager

Job Title

Service DEFOA Manager

Job Description

Minimum required Education:
Bachelor's Degree in Health Science, Architecture, Engineering, Information Systems or Computer Science OR Vocational Education or equivalent.

Minimum required Experience:
No prior experience required with Bachelor's Degree OR minimum 4 years of experience with Vocational Education in areas such as Service Delivery or equivalent.

Minimum required Certification:
N/A
Job title: Service DEFOA Manager
Your role:

• Execute the necessary process to maintain the DEFOA targets as per defined KPI.
• Identifies areas of  improvement by analyzing service DEFOAs
• Monitor, measure, analyze and report the actual performance against targets to ensure the agreed objectives will be met
• Ensure the defects are raised and maintained wherever necessary.
• Define KPI, dashboard and analytics requirements to manage performance of the services, solution & service delivery business
• Request for / suggest improvements, bringing performance back on track considering an integrated perspective, contributing to cross-function / cross-business collaboration
• Support colleagues, markets, FSEs and/or suppliers, partners to improve the DEFOAs and business performance.
• Collaborate with senior management, functional peers, business/functions, other company divisions or units, or customers and the company to solve DEFOA related challenges.
• Report and communicate results & achievements towards stakeholders following regular channels such as DMs,  Performance Dashboards at the services, solution & service delivery function level

You're the right fit if:

• Excellent verbal/written English language
• Communication and interpersonal skills to effectively work within international and interdisciplinary teams and communicate with Philips personnel and customers
• Understanding of project management and working in teams
• Problem Solving and data analytical skills
• Capability and technical knowledge to review and evaluate Medical Device requirements and design documentation
• Knowledge of the regulated environment of Medical Device manufactures, specifically Design Control elements and working in a Quality Management System.
• Knowledge of the various ERP tools like SAP, Excel etc.

Education:Bachelor of Engineering/ Masters in Engineering with good understanding of complex system comprised of mechanical, electrical, electronics and software subsystems.Experience:3-5 years of working in part management/ development with working knowledge of SAP environment.

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
Indicate if this role is an office/field/onsite role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

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Experience Level

Mid Level