Service Management Lead
Accenture India Private Limited
Work from Office
Full Time
Min. 5 yearsJob Description
Service Management Lead
Project Role : Service Management LeadProject Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda
Must have skills : Infrastructure Service Management
Good to have skills : Change Management, Problem Management, Incident Management
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Act as liaison between the client and Accenture operations teams for support and escalations. Communicate service delivery health to all stakeholders and explain any performance issues or risks. Ensure Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime. Hold performance meetings to share performance and consumption data and trends.
Must have Skills : Service Management Governance Good to Have Skills : Infrastructure Service Management Job Requirements :
Key Responsibilities : SIAM proactive demand for IM, MIM, SM Technical Experience : Experience in Incident/Request/Major Incident and Service Management Professional Attributes : Good written and verbal communication skills
Educational Qualification: Graduate or above
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