Service Management Practitioner

Service Management Practitioner

Project Role : Service Management Practitioner
Project Role Description : Support the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda.
Must have skills : Infrastructure Service Management
Good to have skills : Incident Management, Critical Incident Management
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Service Management Practitioner, you will support the delivery of programs, projects, or managed services. Your typical day will involve coordinating projects through effective contract management and shared service coordination. You will develop and maintain relationships with key stakeholders and sponsors, ensuring high levels of commitment and enabling the strategic agenda of the organization. This role requires a proactive approach to problem-solving and collaboration, as you will engage with various teams to facilitate successful project outcomes and service delivery.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Facilitate communication between stakeholders to ensure alignment on project goals and objectives.
- Monitor project progress and performance, making adjustments as necessary to meet deadlines and deliverables.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Infrastructure Service Management.
- Good To Have Skills: Experience with Incident Management, Critical Incident Management.
- Strong understanding of service delivery frameworks and methodologies.
- Ability to analyze and improve service management processes.
- Experience in stakeholder management and relationship building.

Additional Information:
- The candidate should have minimum 5 years of experience in Infrastructure Service Management.
- This position is based at our Pune office.
- A 15 years full time education is required.