Software Engineer - Backend

Software Engineer II - Backend

Job Description

Software Engineer II, ChatOps (P10) - Pune

Zendesk is seeking a Software Engineer II to join our Agent Workspace Messaging Team (ChatOps). As part of the ChatOps product teams in Pune, you and your team will be focused on empowering our customers to deliver a best-in-class chat experience for their users. You will contribute to delivering a revamped customer chat experience that will ultimately contribute to the realization of an omnichannel customer engagement product.

You will collaborate with a group of young and dynamic engineers to develop a highly responsive web-based application. You will gain experience with a well-structured web frontend architecture and the backend services that support it. Working closely with our product teams and UX designers, you will help improve the current workflows and implement exciting new features.

This is an excellent opportunity for a growing engineer to expand your skills in distributed systems, learn modern technologies, and contribute to meaningful products in a collaborative, fast-paced environment. You should enjoy finding simple solutions to complex problems and have a passion for writing clean, maintainable code. To succeed in this role, experience with web applications and eagerness to learn new technologies is essential.

What you’ll be doing

• Develop and maintain the chat platform features using Java and other modern technologies

• Build responsive web applications with clean, maintainable code and comprehensive testing

• Practice good engineering standards with well-tested code including unit tests and reliable automated end-to-end testing

• Collaborate with cross-functional teams to implement new features and improve existing workflows

• Participate in code reviews and contribute to engineering best practices

• Work with APIs and distributed systems to create seamless user experiences

• Learn and adopt new technologies to advance your technical expertise

What you bring to the role

Required:

• 4-6+ years of software engineering experience in object-oriented programming languages (Java, Ruby, Python), with Java preferred

• Experience with databases such as MySQL or DynamoDB

• Knowledge of API design and distributed systems

• Passion for writing clear, maintainable code with good engineering practices

• Strong written, verbal, and interpersonal communication skills in English

• Hunger for learning new technologies and eagerness to grow your capabilities

• Team-first collaborative attitude and ability to thrive in fast-moving environments

Nice to have:

• Experience with Kafka and event-driven architecture

• Experience with Kubernetes container orchestration

• Experience with AWS stack (EKS, RDS, S3, etc.)

• Experience with CI/CD tools and deployment processes

• Working knowledge of JavaScript/TypeScript and React

• Working knowledge of the Ruby programming language

• Understanding of security best practices for backend development

Tech stack you’ll work with:

• Our services run within Kubernetes environments, enabling efficient orchestration and scalability.

• Our data is stored in AWS RDS and S3, and we utilize Kafka to build an event-driven architecture supporting real-time data processing.

• Our codebase is primarily written in Java, with some services developed in Ruby, Python, and JavaScript (React for UI).

While we don't require previous experience with all aspects of this technology stack, we are looking for candidates who have worked on web applications and demonstrate strong potential and eagerness to learn new technologies.

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Experience Level

Mid Level