Deskside Support Engineer

Splz Senior Infra Engineer

Job Description

Role: Deskside Support Engineer

Location: Bangalore/Pune

Level: 3

Job Summary –

A Deskside LSupport Engineer with experience in handling the customer and trading floor support experience. 1-2 years of experience in building laptops and desktops using Microsoft Intune/ Autopilot environment and providing support to end users on M365 Suite products

Years of experience needed –

Fresher or 1-2 years of experience. Any Degrees - B.E/B.TECH/M.TECH/BSC/MCA

Technical Skills:

• Handle escalated incidents from L1 support, including hardware, software, and network troubleshooting.
• Trading floor office IT support experience
• IT Asset management
• Process & SOP Documentation
• ITIL processes knowledge
• Software and Application Troubleshooting
• Diagnose and resolve complex issues with desktops, laptops, printers, and peripherals (Windows, macOS, and mobile devices).
• Support on-site and remote users, including setup and configuration of workstations, VPN, and collaboration tools.
• Manage OS upgrades, patch deployments, and application installations.
• Provide technical support for video conferencing, web meetings, and AV equipment.
• Maintain accurate documentation of incidents, solutions, and asset inventory.
• Collaborate with infrastructure and network teams for root cause analysis and long-term fixes.
• Mentor and guide L1 support staff to improve first-call resolution rates.
• VIP ticket handling

Behavioral Skills:

• Strong knowledge of Windows 10/11, macOS, and Microsoft 365 suite.
• Experience with Active Directory, user account management, and group policies.
• Familiarity with ITSM tools (e.g., ServiceNow, Jira Service Management).
• Hands-on experience with hardware diagnostics and repairs.
• Excellent communication skills and a customer-first mindset.
• Ability to work independently, prioritize tasks, and manage time effectively.
• Bachelor’s degree preferably in Computer Science or Information Systems and /or equivalent formal training or work experience.

Certifications Needed:

• ITIL V3 certified

About Mphasis

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

Equal Opportunity Employer:

Mphasis is an equal opportunity/affirmative action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breast feeding and related medical conditions), mental or physical disability, medical conditions military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO in the law poster , view the EEO in the law supplement . To view the pay transparency nondiscrimination provision please click and to view the E-Verify posting click .

Mphasis is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of disability to search and apply for a career opportunity, please send an email to accomodationrequest@mphasis.com and let us know your contact information and the nature of your request.