Technical Support Engineer
Michelin India Private Limited
Work from Office
Full Time
Freshers onlyJob Description
Support Engineer - Trainee
Support Engineer - Trainee- - - - - - - - - - - -
About the Role
Provides basic technical and functional support and assistance to users in order to restore services and ensure the smooth operation of digital solutions. This includes responding to user inquiries, troubleshooting technical and functional issues, and applying workarounds to restore service. They also assist in fixing data in databases and validating solutions before deployment to production. The Support Engineer operates under supervision and follows established processes and guidelines to resolve incidents and fulfill service requests. He/she monitors and supervises the production status with user-centric mindset and proactivity.
Key Responsibilities
Provide technical support and troubleshooting for global users across various time zones.
Collaborate with cross-functional teams on issue resolution, system improvements, and project initiatives.
Analyze problems using strong logical and analytical skills.
Work on assigned tasks involving programming, SQL, system monitoring, or automation.
Maintain documentation, follow standard procedures, and ensure timely updates to stakeholders.
Participate in shift-based work schedules to support business needs.
Required Qualifications
Recent graduate with a Bachelor’s degree in Computer Science, B.Sc. IT, or equivalent.
Strong understanding of programming fundamentals with hands-on experience in at least one programming language:
C, C++, Java, Python, or similar.Good exposure to SQL including queries, joins, functions, and basic database concepts.
Excellent communication skills—both verbal and written.
Strong logical thinking, problem-solving abilities, and attention to detail.
Willingness to work in rotational shifts to support global operations.
Preferred / Added Advantage
Experience working in Linux or basic understanding of Linux commands.
Prior exposure to cross‑functional or global team environments (internships, academic projects, etc.).
What We Offer
Opportunity to learn and grow in a global technology environment.
Training and mentorship from industry experts.
Exposure to real-world technical systems and enterprise tools.
A collaborative and inclusive culture that supports career development.
Experience Level
Entry LevelJob role
Job requirements
About company
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