Technical Program Manager

Technical Program Manager II

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Technical Program Manager IIAnalyst- Project Management & Metrics
Team Overview
Implement a Technology Service Assurance function to drive standard, consistent, compliant, transparent, scalable and well-controlled oversight of Service Level Agreements(SLAs) & Service Level Objectives(SLOs) across Mastercard Products and Intragroup Company Agreements (ICAs) that align with Mastercard's business operations reality, regulatory obligations and expectations

Job Role
Oversee governance and control metrics agreed for Mastercard Products & Technology Services

All about you /Skillsets:
• Project management skills to ensure on-time delivery
• Good communication skills for coordinating globally
• Demonstrated capability in developing technical designs and collaborating with the engineering team to ensure successful implementation.
• Ability to design metrics, dashboards, and analyze data, data collation
• Experience in Creation of Domo Dashboards, Power BI, Power apps, Excel Dashboards, MS office would be added advantage
• Any background in drafting and reviewing intercompany agreements is advantageous
Key Responsibilities:
• Collect and validate data from various sources and ensure readiness for analysis
• Transform data into the right data set before analysis
• Assist in the quantitative analysis of data and generate reports of analysis
• In-depth understanding of data and data sources in the organization
• Assists senior team members in the development of tools, documents and presentations
• Executing data analysis, customer reporting reviews and other quality assurance procedures
• Execute quantitative analysis of data and generate operations reports
• Collaborate with different teams including Legal, Regulatory, Tech, Finance, Operations, and business teams
• Lead and support service mapping efforts to visualize the flow of services between intragroup service providers and consumers.
• Implement Third party / supplier monitoring and reporting process
• Support in implementation of SLA monitoring and reporting process
• Develop and manage a centralized repositories for evidences (Ex. Confluence, Share point…)
• Track version control, signatories, amendments, and entity specific annexes
• Build and maintain playbooks, templates and guidance materials

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Experience Level

Mid Level