Technical Support Executive

Job Summary:We are looking for a proactive and technically skilled Technical Helpdesk Executive to provide first-level technical support to internal users and clients. The candidate will be responsible for troubleshooting hardware, software, network, and system-related issues while ensuring timely resolution and excellent user support.

• Key Responsibilities:Provide Level 1 technical support via phone, email, remote access, and ticketing system.
• Troubleshoot desktop, laptop, printer, network, email, and application-related issues.
• Install, configure, and maintain operating systems, software, and peripheral devices.
• Monitor and resolve user complaints and IT support tickets within defined SLA timelines.
• Coordinate with senior technical teams or vendors for issue escalation and resolution.
• Support users in password resets, account management, and access-related issues.
• Maintain IT asset inventory and documentation of support activities.
• Assist in basic network troubleshooting including LAN, Wi-Fi, VPN, and internet connectivity.
• Ensure system security practices and antivirus updates are properly maintained.
• Provide user training and guidance on IT systems and applications when required.
• Required Skills & Qualifications:Bachelor’s degree or diploma in IT, Computer Science, or related field.
• 1–3 years of experience in IT Helpdesk / Technical Support role.
• Good knowledge of Windows OS, MS Office, Outlook, and remote support tools.
• Basic understanding of networking concepts, hardware troubleshooting, and ticketing systems.
• Strong communication and problem-solving skills.
• Experience:1–6 Years

Salary:As per industry standards

Reporting To:IT Manager