Technical Trainer for Enterprise IT Products

Technical Trainer

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Our Training Team delivers world-class technical training for Qualys IT security risk and compliance solutions in both classroom and online settings. We are a global team of training professionals passionate about helping customers learn and succeed with our products. We're looking for an experienced Technical Trainer to join us!

Responsibilities

• Consult with stakeholders to define technical enablement needs; this is a shared responsibility with the training team.
• Work with multiple teams, including Engineering, Product Management, SME, Sales, and Support, to consolidate knowledge elements, review, validate, and ensure training content aligns with business requirements.
• Manage and deliver technical training to our customers, prospects, partners, and internal Qualys employees, in-person or via virtual mediums.
• Collaborate with team members to design, develop, maintain and deliver exceptional technical training materials in multiple modalities, including eLearning, videos, simulations, labs, and instructor-led classroom training.
• Be an advocate for Qualys Products and contribute to the success of our training programs.
• Develop your skills to become a subject matter expert on the flagship products you create and deliver training for, and address various knowledge needs for the technical support organization, with the primary responsibility of training customers and employees.
• Manage functions in the Learning Management System relevant to your job duties.

Skills and Experience

Essential

• BSc/MSc degree or equivalent experience in computer science or related engineering fields.
• Minimum 1+ years of experience in delivering technical training, both in-person and remotely.
• Minimum 2+ years of working in an IT security product such as Endpoint Protection, Vulnerability Management, SIEM (Security Information and Event Management), Firewall, UTMs, Compliance solutions, Networking, etc.
• Must have previous experience in designing and developing materials and writing assessments for technical training.
• Must have good written and oral communication skills in English.
• Must have basic Cybersecurity knowledge.
• Must be based in Pune.
• Ability to execute several parallel tasks and prioritize appropriately.
• Ability to adapt to recent technologies and learn quickly.

Desirable

• Knowledge and experience using Qualys products.
• Experience in certification delivery as part of an education program.
• Multilingual is a strong plus.
• Understanding of compliance standards and frameworks such as PCI, CIS, NIST, etc.
• Comprehension of any one of the Cloud platforms such as AWS, Microsoft Azure, and Google Cloud Platform.
• CompTIA Security +, Cloud Platform Certifications are a strong plus.

A technical presentation will be required during the panel interview process. Sample videos and training materials previously created will be a plus.

Experience Level

Mid Level