Technology Service Analyst

Technology Service Analyst, AS

Job Title: Technology Service Analyst, AS

Location: Pune, India

Role Description

You will be operating within Production services team of Trade Finance and Lending domain which is a subdivision of Corporate Bank Production Services as a Production Support Engineer.

In this role, you will be accountable for the following:

• To resolve user request supports, troubleshooting functional, application, and infrastructure incidents in the production environment. work on identified initiatives to automate manual work, application and infrastructure monitoring improvements and platform hygiene.

• Eyes on glass monitoring of services and batch. Preparing and fulfilling data requests. Participation in incident, change and problem management meetings as required.

• Deutsche Bank’s Corporate Bank division is a leading provider of cash management, trade finance and securities finance. We complete green-field projects that deliver the best Corporate Bank - Securities Services products in the world. Our team is diverse, international, and driven by shared focus on clean code and valued delivery. 

• At every level, agile minds are rewarded with competitive pay, support, and opportunities to excel. 

• You will work as part of a cross-functional agile delivery team.

• You will bring an innovative approach to software development, focusing on using the latest technologies and practices, as part of a relentless focus on business value.

• You will be someone who sees engineering as team activity, with a predisposition to open code, open discussion and creating a supportive, collaborative environment.

• You will be ready to contribute to all stages of software delivery, from initial analysis right through to production support.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy.

• Best in class leave policy.

• Gender neutral parental leaves

• 100% reimbursement under childcare assistance benefit (gender neutral)

• Sponsorship for Industry relevant certifications and education

• Employee Assistance Program for you and your family members

• Comprehensive Hospitalization Insurance for you and your dependents

• Accident and Term life Insurance

• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Provide hands on technical support for a suite of applications/platforms within Deutsche Bank

• Build up technical subject matter expertise on the applications/platforms being supported including business flows, the application architecture and the hardware configuration.

• Resolve service requests submitted by the application end users to the best of L2 ability and escalate any issues that cannot be resolved to L3.

• Conduct real time monitoring to ensure application SLAs are achieved and maximum application availability (up time).

• Ensure all knowledge is documented and that support runbooks and knowledge articles are kept up to date.

• Approach support with a proactive attitude, working to improve the environment before issues occur.

• Update the RUN Book and KEDB as & when required.

• Participate in all BCP and component failure tests based on the run books

• Understand flow of data through the application infrastructure. It is critical to understand the dataflow so as to best provide operational support

Your skills and experience

Must Have:

• Programming Language - Java Operating systems -UNIX, Windows and the underlying infrastructure environments. Middleware - (e.g. MQ, Kafka or similar) WebLogic, Webserver environment -  Apache, Tomcat Database - Oracle, MS-SQL, Sybase, No SQL Batch Monitoring - Control-M /Autosys Scripting - UNIX shell and PowerShell, PERL, Python Monitoring Tools – Geneos or App Dynamics or Dynatrace or Grafana ITIL Service Management framework such as Incident, Problem, and Change processes.

• Preferably knowledge and experience on GCP.

Nice to Have :

• 5+ years of experience in IT in large corporate environments, specifically in the area of controlled production environments or in Financial Services Technology in a client-facing function Good analytical and problem-solving skills ITIL / best practice service context. ITIL foundation is plus.

• Ticketing Tool experience – Service Desk, Service Now.

• Understanding of SRE concepts (SLA, SLO’s, SLI’s) Knowledge and development experience in Ansible automation.

• Working knowledge of one cloud platform (AWS or GCP).

• Excellent communication skills, both written and verbal, with attention to detail.

• Ability to work in virtual teams and in matrix structures.

How we’ll support you

• Training and development to help you excel in your career.

• Coaching and support from experts in your team

• A culture of continuous learning to aid progression.

• A range of flexible benefits that you can tailor to suit your needs.

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.html

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.