Telecaller Cum Computer Operator

Job Title: Telecaller / Customer Relationship Executive

Job Summary : We are looking for a proactive and customer-oriented Telecaller / Customer Relationship Executive who will be responsible for calling prospective customers from the company's database, arranging meetings and product demonstrations for the sales team, conducting follow-ups, and maintaining strong customer relationships. The candidate will also assist with administrative activities, report preparation, and customer retention initiatives.

• Key Responsibilities
• Lead Generation & Appointment SettingContact prospective customers from the company's database through telephone calls.
• Introduce the company's products and services effectively.
• Schedule meetings, presentations, and product demonstrations for the sales team.
• Maintain a regular follow-up process with prospects and existing customers.
• Customer Relationship ManagementProvide complete and accurate information regarding company products, services, and ongoing projects.
• Build and maintain strong relationships with customers.
• Handle customer queries and direct them to the appropriate department when required.
• Support customer retention activities through regular communication and engagement.
• Follow-Up & CoordinationFollow up with leads after meetings, demonstrations, and presentations.
• Coordinate with the sales team to ensure timely closure of opportunities.
• Track customer responses and update records accordingly.
• Reporting & DocumentationMaintain daily call records and customer interaction logs.
• Prepare and share daily, weekly, and monthly activity reports.
• Update CRM/database with accurate customer information and follow-up status.
• Generate reports on appointments fixed, demos conducted, and customer feedback.
• Administrative SupportAssist management with administrative and coordination activities.
• Maintain customer databases and company records.
• Support event registrations, networking activities, and other operational requirements as assigned.
• Required SkillsExcellent verbal communication skills in English, Hindi, and regional language (preferred).
• Strong telephone etiquette and customer handling skills.
• Good follow-up and persuasion abilities.
• Basic knowledge of MS Excel, MS Word, and email communication.
• Ability to prepare reports and maintain records accurately.
• Strong organizational and multitasking skills.
• QualificationGraduate in any discipline (preferred).
• Experience in telecalling, customer service, inside sales, or customer relationship management will be an added advantage.
• Key Performance Indicators (KPIs)Number of calls made per day.
• Meetings and demos scheduled for the sales team.
• Follow-up conversion ratio.
• Customer retention and engagement levels.
• Accuracy and timeliness of reports.
• Database management and record maintenance.