Office Manager

Key Responsibilities

1. Distribution & Operations

• Manage day-to-day distribution operations ensuring timely delivery to retailers and customers
• Plan and monitor dispatch schedules, routes, and vehicle utilization
• Coordinate with sales, warehouse, and delivery teams for smooth operations

2. Inventory & Stock Management

• Monitor inward and outward stock movement
• Ensure FIFO practices and minimize stock losses, damages, and expiries
• Maintain accurate stock records in system and physical stock matching

3. Billing & Documentation

• Oversee billing, invoicing, and credit note processes
• Ensure proper documentation for dispatch, returns, and shortages
• Coordinate with accounts team for reconciliation

4. System & Software Handling

• Operate and manage company ERP / distribution software
• Ensure accurate data entry for sales, stock, returns, and collections
• Generate daily, weekly, and monthly MIS reports

5. Computer & Excel Work

• Prepare operational reports using MS Excel (sales, stock, aging, expenses)
• Use formulas, pivot tables, and basic data analysis for decision-making
• Maintain digital records and reports

6. Team Management

• Supervise warehouse staff, delivery personnel, and office executives
• Ensure discipline, productivity, and adherence to company policies
• Train staff on SOPs, software usage, and operational processes

7. Compliance & Process Control

• Ensure company policies and brand guidelines are followed
• Maintain cleanliness, safety, and cold-chain standards (for ice cream/dairy)
• Handle audits, inspections, and company visits
• Required Skills & QualificationsGraduate preferred (Commerce / Management / Supply Chain)
• Minimum 3–7 years experience in FMCG / Dairy / Ice Cream / Distribution operations
• Strong knowledge of computer applications
• Excellent working knowledge of MS Excel
• Experience in handling company ERP / distribution software
• Good communication and coordination skills
• Ability to work under pressure and meet deadlines
• Preferred ExperienceExperience in Amul / Ice Cream / Dairy / FMCG distribution
• Knowledge of cold-chain operations
• Experience managing large retailer networks