Deodap

Customer Care Manager

Deodap
Nana Mauva, Rajkot
₹15,000 - ₹30,000 monthly

Fixed

₹15,000 - ₹30,000

Earning Potential

₹30,000

Work from OfficeWork from Office
Full TimeFull Time
Min. 6 monthsMin. 6 months
Basic EnglishBasic English

Job highlights

14 applicants

14 applicants

Job Description

Job Summary:


We are seeking an experienced Customer Care Manager to lead and manage our customer support operations for the eCommerce platform. The ideal candidate will be responsible for overseeing customer interactions across Care Panel, Ticketing System, and KwikChat, ensuring high-quality service, quick resolution time, and customer satisfaction.


Key Responsibilities:


  • Manage daily operations of the customer support team
  • Monitor and review Care Panel activities to ensure smooth workflow
  • Oversee ticket management system (allocation, escalation, closure)
  • Supervise KwikChat platform for real-time customer handling
  • Ensure all queries are resolved within defined TAT (Turnaround Time)
  • Handle escalations and provide quick resolutions
  • Track and improve customer satisfaction (CSAT) and service quality
  • Train and guide team leaders and executives
  • Prepare daily/weekly performance reports
  • Coordinate with internal departments (logistics, sales, tech) for issue resolution
  • Identify gaps and implement process improvements 


Job role

Work location
Work location404 Twin star , south block office 150 Feet Ring Rd, Ram Vihar Society, Chandreshnagar, Rajkot, Gujarat 360005 Nana Mauva, Rajkot
Department
DepartmentCustomer Support
Role / Category
Role / CategoryCustomer Support - Operations
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 6 months
Education
Education12th Pass
English level
English levelBasic English
Age limit
Age limit18 - 40 years
Gender
GenderMale

About company

Name
NameDeodap
Address
Address404 Twin star , south block office 150 Feet Ring Rd, Ram Vihar Society, Chandreshnagar, Rajkot, Gujarat 360005 Nana Mauva, Rajkot
Job posted by Deodap

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You can expect a minimum salary of 15,000 INR and can go up to 30,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have studied 12th Pass and people who have 0.5 to 31 years are eligible to apply for this job. You can apply for more jobs in Rajkot to get hired quickly.

The candidate should have Basic English skills and sound communication skills for this job.

Only Male candidates can apply for this job.

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Rajkot at apna.

No work-related deposit needs to be made during your employment with the company.

Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

The last date to apply for this job is 27 May 2026. For more details, download apna app and find Full Time jobs in Rajkot . Through apna, you can find jobs in 64 cities across India. Join NOW!