Hub Manager - Ops & BD
Mahindra And Mahindra Limited
Work from Office
Full Time
Min. 2 yearsJob Description
Hub Manager - Ops & BD
Responsibilities & Key Deliverables
1. Operations Management
- Oversee operations and maintenance of 25 rental machines within the hub
- Ensure timely servicing, uptime, and optimal utilization of all machines
- Coordinate with technical teams for repairs and preventive maintenance
- Monitor operational performance metrics and drive efficiency improvements
2. Entrepreneur Relationship Management
- Act as the primary point of contact for 25 local rental entrepreneurs
- Build strong, trust-based relationships and ensure high engagement
- Support entrepreneurs in day-to-day business operations
3. Entrepreneur Acquisition (Business Development)
- Scout and onboard 25 local entrepreneurs through: Data-backed calling, field outreach, referrals and local networks
- Evaluate candidates for entrepreneurial capability
- Drive expansion of the hub by identifying new opportunities
4. Training & Capability Building
- Conduct onboarding and training programs for entrepreneurs
- Ensure understanding of: Machine operations, basic troubleshooting, customer handling, business management fundamentals
- Provide ongoing support and resolution of queries
5. Demand Generation & Market Development
- Support entrepreneurs in generating demand through: Field demonstrations, local branding initiatives, promotional campaigns
- Work closely with marketing teams to execute localized growth plans
6. Digital & Social Media Support
- Assist entrepreneurs in leveraging online and social media platforms
- Support execution of digital marketing campaigns
- Enable entrepreneurs to build local visibility and customer engagement
Experience
Experience: 2-5 years in operations
Industry Preferred
rural business, agri-tech, or a similar
Qualifications
Bachelor’s degree in [Agriculture / Engineering / Business / Related Field]
General Requirements
- Machine uptime and utilization rates
- Entrepreneur onboarding and retention
- Revenue / demand generated per hub
- Customer satisfaction and service quality
- Campaign effectiveness and local market penetration
Our commitment to Diversity, Equity, and Inclusion
Experience Level
Mid LevelJob role
Job requirements
About company
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