AI & Digital Transformation Head

Strategic Leadership

· Conduct a comprehensive assessment of existing software systems, databases, applications, and digital assets.

· Develop and execute AI and Digital Transformation roadmap aligned with organizational objectives.

· Identify opportunities for automation, process optimization, and AI-driven innovation across departments.

· Drive the adoption of emerging technologies to enhance operational efficiency and service delivery.

AI & Digital Transformation

· Design, develop, and implement AI-powered solutions across:

· Call Center Operations

· Citizen Service Platforms

· WhatsApp Services

· Knowledge Management Systems

· Executive Dashboards

· Voice Assistants and IVR Solutions

· Analytics Platforms

· Lead AI integration with existing PHP, Laravel etc. applications and enterprise systems.

· Create AI-powered governance and citizen service products.

· Build intelligent assistants, copilots, chatbots, and workflow automation solutions.

· Establish standards and best practices for AI implementation across projects. 

Technology & Product Management

· Evaluate, select, and onboard suitable AI platforms, APIs, cloud services, and technology vendors.

· Define product strategy, technology architecture, and implementation plans for AI-driven initiatives.

· Collaborate with development, operations, and business teams to ensure successful deployment of AI solutions.

· Ensure scalability, performance, security, and maintainability of deployed systems.

Government Digital Transformation

· Support government tenders, RFPs, and large-scale technology projects through:

· Solution Architecture

· Technical Proposal Development

· Product Demonstrations

· Technology Strategy Presentations

· Design innovative solutions for citizen service delivery and digital governance initiatives.

· Work closely with stakeholders to identify and implement transformation opportunities within public-sector projects. 

Governance, Security & Compliance

· Establish AI governance policies, security frameworks, and compliance standards.

· Ensure responsible, ethical, and secure use of AI technologies.

· Develop guidelines for data privacy, model governance, and risk management.

· Monitor emerging regulations related to AI and digital services.

Experience in:

· Product Management

· Solution Architecture

· Cloud Platforms (AWS, Azure, GCP)

· Enterprise Application Development

· Digital Transformation Programs

· Analytics and Business Intelligence

 Strong understanding of:

· Enterprise Software Architecture

· System Integrations

· Database Design and Management

· Security and Compliance Frameworks

· Citizen-Centric Digital Service Design

Preferred Experience

· Government Technology Projects

· Contact Center Solutions

· Citizen Service Platforms

· Digital Governance Solutions

· Health Management Systems

· HRIMS Platforms

· Attendance and Workforce Management Systems

· Survey and Data Collection Platforms

· Smart Governance and Public Service Technologies

Preferred:

1)      Master's degree (M.Tech, MBA, MCA, MS, or equivalent) in Technology, Artificial Intelligence, Data Science, Business Administration, or Digital Transformation.

2)      Professional certifications in AI, Cloud Computing, Enterprise Architecture, Product Management, or Digital Transformation.

3)      Certifications from leading technology platforms such as Microsoft Azure, AWS, Google Cloud, OpenAI, or other recognized AI and cloud providers.