Computer Operator

Company Overview:

We operate multiple authorized home appliance service centers for leading brands. We are looking for a dedicated and detail-oriented Service Center Operations Executive to manage service operations, parts inventory records, complaint tracking, and administrative communication.

• Key ResponsibilitiesEnter and maintain spare parts inventory records in the company software/system.
• Monitor and update customer service complaints from opening to closure.
• Coordinate with technicians, service managers, and brand representatives regarding pending cases.
• Create and manage Service Authorization Requests (SAR/SAW) and other service-related documents.
• Prepare and send professional emails to brands, customers, and vendors.
• Update warranty claims, service reports, and job completion records.
• Track spare parts orders, receipts, and consumption.
• Generate daily, weekly, and monthly operational reports.
• Maintain accurate customer and service databases.
• Follow up on pending complaints to ensure timely resolution.
• Handle basic administrative and office coordination tasks.
• Required SkillsGood computer operating skills.
• Proficiency in Microsoft Excel, Word, and Email communication.
• Ability to draft professional emails and reports.
• Good data entry speed and accuracy.
• Strong organizational and follow-up skills.
• Ability to work with service management software/ERP systems.
• Good communication skills in English and Hindi.
• QualificationsGraduate or Diploma holder in any discipline.
• Minimum 1–3 years of experience in service center operations, customer service, data entry, or office administration.
• Experience in home appliance, electronics, or service industry preferred.
• SalarySalary: As per experience and qualifications.
• Performance incentives may be offered based on efficiency and service targets.
• Preferred CandidateDetail-oriented and responsible.
• Able to handle multiple tasks simultaneously.
• Capable of working under deadlines and coordinating with multiple stakeholders.
• Familiarity with spare parts management and complaint handling processes is an advantage.