Customer Support Specialist

Job Summary:Dealplex Solutions Private Limited is seeking a proactive and customer-focused Customer Support Executive to manage customer interactions, vendor verification processes, and product listing operations for our growing quick commerce and e-commerce platform. The ideal candidate should possess strong communication skills, attention to detail, and the ability to handle customer and vendor queries efficiently in a fast-paced environment.

• Key Responsibilities:Respond promptly and professionally to customer and vendor queries through phone calls, emails, chat support, and other communication channels.
• Handle vendor onboarding and verification processes by validating required documents and ensuring compliance with company standards.
• Manage and maintain accurate product listings, including product descriptions, pricing, inventory updates, and catalog accuracy across the platform.
• Troubleshoot and resolve customer concerns related to orders, deliveries, payments, products, and vendor services while escalating complex issues to the concerned departments when required.
• Maintain proper records of customer interactions, complaints, vendor verification status, and resolutions in CRM or internal systems.
• Coordinate with internal teams such as operations, logistics, onboarding, and catalog management to ensure smooth workflow and customer satisfaction.
• Monitor customer and vendor feedback to identify recurring issues and contribute toward process improvements and service enhancement.
• Ensure timely follow-ups and maintain high standards of customer experience and operational efficiency.
• Required Skills & Qualifications:Bachelor’s degree in any discipline; relevant experience in customer support, e-commerce operations, or vendor management will be preferred.
• Strong verbal and written communication skills with a professional and customer-centric approach.
• Ability to multitask, resolve problems efficiently, and work under pressure in a fast-paced environment.
• Basic computer proficiency and familiarity with CRM tools, Excel, Google Sheets, or support software.
• Good organizational skills with attention to detail and accuracy in documentation and product listings.
• Team-oriented mindset with a positive attitude and willingness to learn.
• Preferred:Prior experience in e-commerce, quick commerce, fintech support, vendor onboarding, or product catalog management.
• Knowledge of online marketplace operations and customer handling processes.
• What We Offer:Opportunity to work with a rapidly growing quick commerce and e-commerce company.
• Collaborative and dynamic work environment.
• Learning, training, and career growth opportunities.
• Competitive salary and performance-based growth opportunities.
• Exposure to vendor management, customer operations, and digital commerce processes.