Front Desk Associate

The Front Office Executive is responsible for managing patient interactions, registrations, billing, and coordination with diagnostic departments. The role ensures smooth front desk operations and provides a positive experience for patients visiting the lab.

• 2. Key ResponsibilitiesA. Patient Handling & RegistrationGreet and attend patients/visitors professionally
• Register patients accurately in the system
• Guide patients regarding test procedures and requirements
• B. Appointment & Inquiry ManagementHandle walk-ins, phone calls, and online inquiries
• Schedule and manage appointments for diagnostic services
• Provide information on available tests, packages, and timings
• C. Billing & Cash HandlingGenerate bills for diagnostic services (Pathology, USG, etc.)
• Collect and record payments (cash, card, UPI)
• Maintain daily billing and cash reports
• D. Coordination with Lab & Diagnostic UnitsCoordinate with technicians for sample collection and testing
• Ensure timely processing and reporting of tests
• Inform patients about report collection/delivery
• E. Report ManagementIssue reports to patients (printed or digital)
• Maintain proper record of dispatched reports
• Ensure confidentiality and accuracy
• F. Customer Service & Complaint HandlingAddress patient queries and concerns politely
• Handle complaints and escalate to management when needed
• Ensure high patient satisfaction and service quality
• G. Administrative DutiesMaintain front desk cleanliness and organization
• Keep records of daily patient flow and activities
• Assist in audit and documentation processes
• H. Promotion & Awareness SupportInform patients about available diagnostic services and packages
• Support awareness initiatives such as Cervical Cancer screening
• Educate patients on preventive services like HPV Vaccination when applicable
• Assist in promoting services under MoU with hospitals