Senior Field Service Engineer - Solar & Power Backup Products

Senior Field Service Engineer

Job Code/ Requisition ID

 

Location

 Ranchi

Travel Required

Yes

Department / Function

Service

Position Name

Senior FSE

Designation

Senior FSE

Role

Individual

 

Team                 

 

Reporting To

CSC Manager

Job Specification

 

• This position is responsible for customer service initiatives for all Solar & High KVA products and brands Power Storage Business. Will be accountable for implementation of the strategy including delivery of customer service, trade satisfaction,

 

Qualification/ Personal Attributes

Minimum Experience   : 3 to 8 years

Minimum Qualifications :  B.E./3-year Diploma in Electronics/Electrical

Relevant/Additional Experience:  Customer Service with Solar Off Grid/ On Grid / Online UPS / DC Voltage (greater than 300 VDC) / 3Phase Inverter / Lift Inverters

Products:  Solar Industry /3 phase Online/Offline UPS  

 

; Job Description

• Monitor successful implementation of quality & standard project installations.
• Taking care of pre-sales survey for Solar plant
• Installation & Commissioning of Solar Hi End Products/Projects.
• Handover & Maintenance of Solar Hi End Products/Projects.
• Execute the customer service delivery for Solar & High KVA products.
• Ensure customer satisfaction by ensuring excellent service deliveries like First Time Fix, Quality of repairs.
• Ensure timely action on Product Quality issues reported from field.

 

About Luminous

Luminous Power Technologies, a leader in energy solutions, is a 35-year-old company which started as a small venture. Now on its brand transformation journey, its mission is to become a name synonymous with all-encompassing home electrical, power backup and residential solar solutions and create millions of happy homes in India.

 

Today, Luminous is already a powerful, trustworthy brand name in 100 million Indian homes. During this successful journey, it has embraced the core values of reliability, consistency, longevity and the highest standards of integrity along with dynamic ideas and innovation. Its consumer-centric focus has led Luminous into new categories to deliver excellence in every product and home solution it offers. With 7 manufacturing units, more than 28 sales offices in India and presence in over 36 countries our 6000 employees serve more than 60,000 channel partners and millions of customers. Our motto has always been Customer Delight through Innovation & Passion with focus on Execution & Team-work. At Luminous, we passionately innovate to make life comfortable and efficient.

 

Luminous is a group company of Schneider Electric, a global leader in energy management with presence in over 100 countries, 1.5 lakh people and a revenue of Rs. 2 lakh crore.

 

• Career Page- http://joinus.luminousindia.com/
• LinkedIn- https://www.linkedin.com/company/luminous-power-technologies-p-ltd/
• Home Page- https://www.luminousindia.com/about-us
• Glassdoor-https://www.glassdoor.co.in/Overview/Working-at-Luminous-Power-Technologies-P-       EI_IE519545.11,40.htm

             

 

Experience Level

Senior Level