Technical Support Executive - Voice / Blended

Job Description – Technical Customer Support Executive

Company: Payplex Solutions Private Limited

Industry: IT & Fintech

Job Location: Ranchi, Jharkhand

Job Type: Full-Time | Work from Office

Department: Customer Support / Technical Support

Position: Technical Customer Support Executive – Voice / Blended Process

Salary: ₹12,000 – ₹15,000 per month

Experience: 0–2 Years

Education: 12th Pass / Graduate

Openings: Multiple

About Payplex Solutions Private LimitedPayplex Solutions Private Limited is an IT & Fintech company working in technology-driven financial and digital payment solutions. We are looking for enthusiastic and customer-focused professionals to join our team as Technical Customer Support Executives.

Job OverviewThe Technical Customer Support Executive will be responsible for handling customer queries through voice calls and blended support channels, understanding technical/payment-related issues, providing appropriate solutions, and coordinating with internal technical and operations teams for issue resolution.

The ideal candidate should have good communication skills, basic technical knowledge, problem-solving ability, and a customer-first attitude.

• Key ResponsibilitiesHandle inbound and outbound customer calls professionally.
• Provide technical and operational support to customers regarding company products/services.
• Understand customer issues related to digital payments, transactions, applications, POS/devices, login/access, and other technical concerns.
• Troubleshoot basic technical issues and guide customers step-by-step toward resolution.
• Handle customer queries through voice, chat, email, WhatsApp or other support channels as assigned.
• Create and update support tickets in the CRM/helpdesk system.
• Record customer complaints, issues, resolutions and follow-ups accurately.
• Escalate unresolved or complex technical issues to the concerned technical/operations team.
• Coordinate with internal departments to ensure timely resolution of customer complaints.
• Follow up with customers regarding pending or escalated issues.
• Maintain professional communication and ensure a positive customer experience.
• Meet assigned KPI, SLA, quality, productivity and customer satisfaction targets.
• Maintain confidentiality of customer and transaction-related information.
• Follow company policies, SOPs, security guidelines and escalation procedures.
• Maintain proper documentation and daily support reports.
• Required SkillsGood Hindi and English communication skills.
• Basic knowledge of computers, internet, applications and troubleshooting.
• Good listening and customer-handling skills.
• Strong problem-solving and logical-thinking ability.
• Ability to explain technical issues in simple language.
• Basic knowledge of MS Office, email and CRM/helpdesk tools.
• Ability to handle multiple customer queries efficiently.
• Professional attitude with patience and a customer-first approach.
• Ability to work in a target-oriented and team-based environment.
• Eligibility12th Pass / Graduate candidates can apply.
• Freshers are welcome.
• Candidates with experience in Customer Support, Technical Support, BPO, Voice Process, Fintech, Banking, Telecom or IT Support will be preferred.
• Candidates should have basic computer knowledge.
• Good verbal communication is mandatory.
• What You Will GetSalary: ₹12,000 – ₹15,000 per month
• Full-time employment with an IT & Fintech company.
• On-the-job training and product/process training.
• Opportunity to develop technical and customer-support skills.
• Career growth opportunities based on performance.
• Professional and structured work environment.

Ideal CandidateWe are looking for someone who is confident on calls, technically curious, patient with customers, good at problem-solving and willing to learn. Freshers with strong communication skills and a willingness to build a career in IT/Fintech customer support are encouraged to apply.

Apply NowLocation: Ranchi, Jharkhand

Company: Payplex Solutions Private Limited

Role: Technical Customer Support Executive – Voice / Blended Process

Salary: ₹12,000 – ₹15,000/month

Employment: Full-Time | Work from Office