Telesales Executive

Here’s a clear and professional Job Description (JD) for a Telecaller that you can use or customize:

📞 Job Title: Telecaller

🧾 Job Summary

A Telecaller is responsible for making outbound calls or handling inbound calls to interact with customers. Their goal is to generate leads, provide information about products/services, resolve queries, and support sales or customer service operations.

🎯 Key Responsibilities

Make outbound calls to potential or existing customers.

Handle inbound calls and respond to customer inquiries.

Explain products or services and persuade customers to purchase.

Generate leads and set appointments for the sales team.

Maintain a database of customer information and call records.

Follow up on leads and maintain relationships with customers.

Address customer complaints or issues and escalate when necessary.

Meet daily/weekly/monthly call and sales targets.

🧠 Skills & Requirements

Good communication and interpersonal skills.

Ability to convince and negotiate effectively.

Basic computer knowledge (MS Office, CRM tools).

Strong listening and problem-solving skills.

Ability to handle rejection and work under pressure.

Fluency in required languages (regional + English preferred).

🎓 Educational Qualification

Minimum: High School / Diploma

Preferred: Graduate in any field

💼 Experience

Freshers can apply

0–2 years of experience in telecalling, sales, or customer service preferred

🕒 Work Environment

Office-based / Call center / Remote (depending on company)

Rotational shifts may be required

💰 Salary

Depends on experience, location, and performance incentives

Usually includes base salary + incentives/commission