Guest Relations Executive

​Guest Management: Greet all guests warmly upon arrival. Manage the reservation and seating process efficiently to optimize table turnover while ensuring a What You Will Do:

1. Own the First Impression

• Welcome every guest with confidence and warmth
• Make them feel they chose the right place

2. Control the Experience

• Visit tables and ensure everything is perfect
• Fix problems before they become complaints

3. Handle Pressure Like a Pro

• Stay calm when things get busy
• Solve guest issues instantly and smartly

4. Drive Sales Smartly

• Suggest the right items at the right time
• Increase per table billing through natural conversation

5. Capture Feedback & Loyalty

• Ask for feedback
• Convert happy guests into repeat customers
• Build strong customer relationships

6. Manage Calls & Bookings

• Handle customer calls professionally
• Manage party bookings and queries

7. Maintain Standards

• Ensure cleanliness, hygiene, and service quality
• Keep the environment guest-ready at all times

8. Work as a Team Player

• Coordinate with service staff and kitchen
• Ensure smooth and fast operations

9. Report & Improve Daily

• Share daily feedback and issues
• Focus on continuous improvement

What We Expect:

• Strong communication (Hindi + basic English)
• Confident and presentable personality
• Problem-solving mindset
• Energy, discipline, and responsibility