Collection Manager

Area Manager - Non X Complete Pool - Housing - Collections - Salem - Brindavan Road - MM

Achieve collection targets assigned to the territory by meeting collection target while ensuring legal guidelines are the complied for entire collection structure

Core Responsibilities:
o    Maintain collection efficiencies across buckets assigned as per structure 
o    Identification and Initiation of Sec-25/138 for Critical account
o    Drive NPA reversals and Write off recoveries.
o    Ensure timely initiation and execution of legal tool: Warrants execution under Section -138/ Section -25, Timely execution Sarfaesi.
o    Ensure coordination with Legal team/Lawyers for timely filing of Sec 14 and obtaining DM orders & Enforcement of agents for timely and smooth possessions.
o    Manage portfolio movement & timely allocation of portfolio across team member’s basis demography spread and volume.
o    Ensure trail/feedback should be manage in M collect and delinquency file.
o    Take adequate steps to ensure collection of receipts (digital modes) and deposition of customer’s payment in respective accounts within timeline.
o    Ensure customer satisfaction through quick resolution of customer issues and complaints and by visiting on critical or anticipated slippages and on high value/ strategic customers
o    Analyse & maintain zero delinquency within required parameters / policies and systems while publish MIS and review daily collections.
o    Take adequate steps to ensure receipt of payments and recovery of bad debts while monitoring legal proceedings with in house & external legal team/advocates.
o    Ensure that all the in-house officers  / agencies in the location perform as per defined SLA while reducing costs incurred through vendors 
o    Manage productivity by fixing productivity parameters for DMA / Agencies / collection executives monitoring performance against set parameters and daily review of collection managers and monthly review of collection officers.
o    Lead and supervise the collections team for the implementation of a recovery agenda through appropriate training, motivation and deployment strategies
o    Ensure compliance to all Audit / NHB /IRB regulations as well as policies and procedures of the company

Education: Graduate, Desired Experience: Minimum 8 to 10 years in the field.