Front Office Executive Sales

Key Responsibilities

Sales & Client Coordination

• Generate and qualify leads through calls, references, and existing databases.
• Fix appointments and coordinate meetings for the Sales/Projects team.
• Maintain regular follow-up with prospective and existing clients.
• Manage the sales lifecycle from enquiry stage until submission of quotations.
• Coordinate with internal technical and estimation teams for preparation of Drawings, Proposals and Quotations.
• Maintain customer records, enquiry status, and follow-up updates in CRM or internal systems.

AMC Operations Coordination

• Coordinate and marshal AMC Senior Technicians for scheduled site visits and preventive maintenance activities.
• Ensure timely scheduling and deployment of technicians to client locations.
• Verify technician attendance, service completion status, and submission of service reports.
• Follow up internally to ensure closure of AMC service commitments within timelines.
• Coordinate with clients regarding service schedules, complaints, and maintenance updates.

Payment Follow-up & Documentation

• Follow up with clients for outstanding payments and pending invoices.
• Coordinate with Accounts team regarding payment status and collections.
• Maintain records of quotations, work orders, service reports, and payment follow-ups.
• Ensure proper documentation and filing of customer communication and operational records.

Reporting & Administration

• Prepare daily/weekly reports on leads, appointments, quotations, service schedules, and collections on DART (CRM Tool)
• Track sales pipeline activities and pending follow-ups.
• Support management with operational coordination and customer communication.

Required Skills & Competencies

• Strong verbal and written communication skills; English – Spoken and Written proficiency is a MUST
• Good coordination and follow-up abilities
• Customer relationship management skills
• Basic understanding of sales processes and service coordination
• Ability to handle multiple tasks simultaneously
• Proficiency in MS Excel, Word, Email, and CRM systems
• Good organizational and documentation skills

Preferred Qualifications

• Bachelor’s degree in Business Administration, Commerce, or related field
• 1–3 years of experience in Inside Sales, Service Coordination, Customer Support, or Operations Coordination
• Experience in Fire Protection, Technical Services, Facility Management, or AMC-based industries will be an added advantage