Field Collection Executive

1. Role Overview

Position Title: Collection Executive (also referred to as Collections Specialist, Debt Recovery Officer, or Portfolio Collection Manager)

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Department: Collections

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Employment Type: The role begins with a 3-month internship (stipend-based) before converting to a full-time employee based on performance

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2. Key Responsibilities

Portfolio Management: Responsible for the complete collection and recovery of payments for an assigned portfolio, typically consisting of 100–120 active cases (specifically cases where the EMI number is greater than 3)

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Field Recovery: Conduct regular home visits to customers for collection activities and negotiate payments with empathy, respect, and patience

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Cash Handling & Deposits: Ensure that all collected payments are deposited at the branch within the specified Turn Around Time (TAT)

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Target Achievement: Consistently meet and exceed allocated monthly collection targets and Key Performance Indicators (KPIs)

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Strategic Planning: Plan daily routes and prioritize high-overdue cases to maximize collection efficiency

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3. Eligibility Criteria

Age Limits:

Freshers: Up to 25 years

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Experienced: Up to 28 years

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Education: Minimum 12th pass (Graduate preferred)

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Experience:

Direct Experience: Preferred background in Vehicle Loans (2W, 3W, or Commercial Vehicles) or Microfinance (non-LAP/Business loans)

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Industry Preference: Candidates from NBFCs or automotive financing firms (e.g., IndusInd Bank, AU Small Finance Bank, HDB Financial) are prioritized

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Location: Residence must be within 20 km of the city center

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Exclusions: Candidates with experience solely in Bank Liability Sales (Credit Cards, CASA, Insurance), Loan Against Property (LAP), or Business Loans are generally not eligible

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4. Compensation and Benefits

In-Hand Salary:

Fresher: ₹13,000 per month

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Experienced (1–2 yrs): ₹14,000 per month

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Senior Executive (2–4 yrs): ≤₹16,000 per month

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Compliance Allowance: A fixed ₹3,000 monthly allowance is paid if all of the following conditions are met

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Minimum 70 collection cases handled.

Collection efficiency ≥ 97%.

All assigned cases visited by the 15th of the month.

Universal Disqualifier: Employee ID freeze count must be less than 7

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Incentives: Performance-linked monthly incentives ranging from 50–60% of the salary

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5. Mandatory Compliance Requirements

CIBIL Check: A mandatory financial verification; profiles with poor scores or serious overdues may be rejected

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Police Verification (PVC): Joining is contingent upon applying for and receiving a valid Police Verification Report

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Onboarding Documents: Submission of an original blank cheque to the Head Office is required to complete the joining process

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