Captain

Job Title: Restaurant Captain

Location: Surat

Salary: Up to 25,000 per month (Inclusive of all allowances)

Job Summary:

We are seeking a dynamic and highly motivated Restaurant Captain to lead our front-of-house team and ensure an exceptional dining experience for every guest. The ideal candidate will be a smart, confident, and articulate individual with a passion for hospitality, outstanding communication skills, and a proven ability to manage operations efficiently. If you have a degree or diploma in Hotel Management and at least 3 year of experience in a similar role within a reputable restaurant or hotel, we invite you to join our vibrant team.

Key Responsibilities:

• Guest Service Excellence:

• Warmly greet and seat guests, anticipating their needs and ensuring a seamless dining experience.

• Present menus, provide detailed information on dishes, specials, and beverage pairings with confidence and clarity.

• Handle guest inquiries, special requests, and feedback promptly and professionally, resolving any issues to ensure complete satisfaction.

• Maintain an impeccable dining ambiance, ensuring cleanliness, organization, and adherence to service standards.

• Team Leadership & Mentorship:

• Supervise, motivate, and guide junior staff (stewards/servers), assigning duties and ensuring efficient workflow.

• Conduct pre-service briefings, ensuring the team is well-informed about daily specials, reservations, and service protocols.

• Train new team members on service standards, menu knowledge, and guest interaction techniques.

• Foster a positive and collaborative work environment, encouraging teamwork and high performance.

• Operational Management:

• Oversee table management, reservations, and guest flow to maximize seating efficiency and guest comfort.

• Accurately process orders, handle billing procedures, and manage cash/card transactions.

• Coordinate effectively with the kitchen team to ensure timely and accurate food delivery.

• Monitor inventory of service supplies and equipment, reporting needs to management.

• Ensure strict adherence to all hygiene, safety, and operational standards.

Qualifications & Skills:

• Education: Diploma or Degree in Hotel Management is mandatory.

• Experience: Minimum 1+ year of proven experience as a Restaurant Captain, Senior Server, or Team Leader in a high-volume, quality dining establishment.

• Communication: Exceptional verbal and interpersonal communication skills in English and Hindi (knowledge of local languages is a plus). Ability to articulate clearly and concisely with guests and team members.

• Personality: Smart, confident, and poised demeanor with a natural ability to connect with people.

• Leadership: Strong leadership qualities with the ability to inspire, train, and manage a service team.

• Product Knowledge: In-depth knowledge of food, beverages, and general restaurant operations.

• Guest-Centric: A genuine passion for hospitality and a relentless focus on guest satisfaction.

• Problem-Solving: Ability to think quickly on your feet and resolve issues calmly and effectively.

• Organizational Skills: Excellent multi-tasking abilities and attention to detail.

Benefits:

• Competitive monthly salary up to 25,000.

•

• Complimentary Staff Accommodation provided.

• Daily Staff Meals provided.

• Opportunity for professional growth and career advancement within a dynamic hospitality group.

• A stimulating and supportive work environment in a prime location.