Customer Care Executive

Job Title: Customer Service Representative

Position Type: Night Shift (8 hour shift)

Work Location: Office-based

Age : Upto 38

Fluent English Proficiency Required

Key Responsibilities:

Key Responsibilities:Guest Interaction (Voice & Chat):

Manage guest check-ins and check-outs through voice calls and chat platforms with a friendly, professional, and personalized approach.

Customer Support:

Promptly handle guest inquiries via calls and chat.

Resolve issues efficiently and provide clear, accurate information regarding services, amenities, and local attractions.

Team Coordination:

Collaborate closely with rental and operations teams to ensure smooth communication and a seamless guest experience across all channels.

Issue Resolution:

Demonstrate strong problem-solving skills by remaining calm, empathetic, and solution-oriented while addressing guest concerns in real time.

Skills & Requirements:

Fluent spoken & written English (Mandatory)

Good typing speed with accuracy (Mandatory)

Strong working knowledge of Google Sheets & MS Excel (Mandatory)

Professional email drafting & guest communication

Problem-solving & guest satisfaction handling

Team coordination & relationship building

Reservation system handling & billing support

Daily task planning & reporting

Cross-selling & guest engagement

Mentoring trainee staff

Process compliance & improvement

Cost awareness & ownership of responsibilities

Ability to adapt to diverse guests and situations

Application Process:Kindly fill out the form below:

👉 https://forms.gle/9vhqfMhGCpYENNRA8

We will connect with you soon.

📞 Contact: 8200635061 (DM on WhatsApp)