Customer Service Executive
The Virtual ManagementFixed
₹35,000 - ₹40,000
Earning Potential
₹40,000
Fixed
₹35,000 - ₹40,000
Earning Potential
₹40,000
Work from Office
Full Time
Night Shift
Min. 2 years
Good (Intermediate / Advanced) EnglishJob highlights
Urgently hiring
Benefits include: Overtime Pay, Annual Bonus
Job Description
Job Title: Customer Service Representative
Position Type: Night Shift (8 hour shift)
Work Location: Office-based
Age : Upto 38
Fluent English Proficiency Required
Key Responsibilities:
Key Responsibilities:Guest Interaction (Voice & Chat):
Manage guest check-ins and check-outs through voice calls and chat platforms with a friendly, professional, and personalized approach.
Customer Support:
Promptly handle guest inquiries via calls and chat.
Resolve issues efficiently and provide clear, accurate information regarding services, amenities, and local attractions.
Team Coordination:
Collaborate closely with rental and operations teams to ensure smooth communication and a seamless guest experience across all channels.
Issue Resolution:
Demonstrate strong problem-solving skills by remaining calm, empathetic, and solution-oriented while addressing guest concerns in real time.
Skills & Requirements:
Fluent spoken & written English (Mandatory)
Good typing speed with accuracy (Mandatory)
Strong working knowledge of Google Sheets & MS Excel (Mandatory)
Professional email drafting & guest communication
Problem-solving & guest satisfaction handling
Team coordination & relationship building
Reservation system handling & billing support
Daily task planning & reporting
Cross-selling & guest engagement
Mentoring trainee staff
Process compliance & improvement
Cost awareness & ownership of responsibilities
Ability to adapt to diverse guests and situations
Application Process:Kindly fill out the form below:
👉 https://forms.gle/9vhqfMhGCpYENNRA8
We will connect with you soon.
📞 Contact: 8200635061 (DM on WhatsApp)
Job role
Job requirements
About company
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The candidate should have studied 12th Pass and people who have 2 to 31 years are eligible to apply for this job. You can apply for more jobs in Surat to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Surat at apna.
No work-related deposit needs to be made during your employment with the company.
Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.
The last date to apply for this job is 8 Jun 2026. For more details, download apna app and find Night Shift jobs in Surat . Through apna, you can find jobs in 64 cities across India. Join NOW!