Customer Support Executive

Company Name: SKB Retail India Pvt Ltd

About Company: Lashkaraa is a premier fashion brand specializing in high-quality ethnic wear, serving customers across America, the UK, and Canada. We are committed to delivering exceptional products and customer experiences, and we are looking for a dedicated Customer Support Executive to join our dynamic team.

Job Title: Customer Support Executive

No of Vacancy: 03

Total Exp Required 3-7 Years

Location: Plot No B-243, Road No 6D New Industrial Estate, Udyognagar Udhan Surat 394210 Gujarat

Key Responsibilities

·        Maintaining a positive, empathetic, and professional attitude toward customers at all times.

·        Responding promptly to customer inquiries.

·        Communicating with customers through various channels.

·        Acknowledging and resolving customer complaints.

·        Knowing our products inside and out so that you can answer questions.

·        Processing orders, forms, applications, and requests.

·        Keeping records of customer interactions, transactions, comments, and complaints.

·        Communicating and coordinating with colleagues as necessary.

·        Providing feedback on the efficiency of the customer service process.

·        Managing a team of junior customer service representatives.

·        Ensure customer satisfaction and provide professional customer support.

Required Skills and Qualifications

·        High school diploma, general education degree, or equivalent.

·        Ability to stay calm when customers are stressed or upset.

·        Comfortable using computers.

·        Experience working with customer support..

Preferred Qualifications

·        High school diploma, general education degree, or equivalent.

·        Having good command over written & verbal communication

·        Comfortable using computers.

·        Experience working with customer support.

Compensation and Benefits

• Base Salary: Competitive salary range commensurate with experience and industry standards.
• Bonuses & Incentives: Annul bonuses.
• Paid Time Off: weekly off, sick leave, personal leave , medical insurance
• Statutory Deduction: ESIC & PF,