Floor Manager

Position: Floor Manager

Job Summary:

We are looking for an experienced Floor Manager to oversee daily restaurant/café operations, ensure excellent customer service, and manage the front-of-house team efficiently.

Key Responsibilities:

• Supervise daily floor operations and staff performance
• Ensure high standards of customer service and guest satisfaction
• Manage shift schedules and team coordination
• Handle customer concerns and resolve issues promptly
• Monitor cleanliness, hygiene, and service standards
• Coordinate with the kitchen and management team for smooth operations
• Support sales growth and operational efficiency

Skills Required:

• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Customer service-oriented mindset
• Problem-solving and decision-making skills
• Ability to work in a fast-paced environment

Requirements:

• Previous experience as a Floor Manager, Supervisor, or similar role in the hospitality industry
• Good understanding of restaurant/café operations
• Ability to manage teams and maintain service standards
• Flexible to work shifts, weekends, and holidays

Preferred Industry:

Restaurant, Café, QSR, Hospitality, or Food & Beverage Operations.