Paytm Services Private Limited

Key Account Manager - Travel & Transportation

Paytm Services Private Limited
Surat
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 4 yearsMin. 4 years

Job Description

KAM

Role Overview:
As the Key Account Management, you will be responsible for managing and growing Paytm’s relationships with
State Road Transport Corporations (RTCs) and private bus operators in your assigned region. You will drive
strategic partnerships, ensure competitive supply availability, and take end-to-end ownership of regional
revenue, pricing health, and operational performance.
Key Responsibilities:

Partnership & Supply Management
Build, maintain, and expand strong working relationships with RTCs and top private operators in the region.
Onboard new operators and ensure digital adoption of Paytm Travel tools and dashboards.
Negotiate commission structures, payout terms, and commercial agreements aligned with platform objectives.

Revenue & Performance Management
Own and drive revenue targets, load factors, and seat fill rates for your region.
Collaborate with central pricing and analytics teams to implement dynamic pricing strategies.
Track revenue leakage, cancellations, and penal charges; work with operators to resolve issues.

Market & Competition Analysis
Regularly benchmark fares, seat inventory, and operator quality against regional competitors.
Provide actionable insights on price trends, route-level demand patterns, and consumer behavior.
Recommend product/UX changes based on feedback from operators and market observations.

Operational Excellence
Monitor SLA adherence on seat confirmations, refunds, and cancellation handling.
Collaborate with customer support and tech teams to address escalations and resolve partner issues.
Run regular health checks and audits on partner performance and NPS metrics.

What We're Looking For:
- 4–10 years of experience in bus ticketing, logistics, e-commerce, or B2C travel partnerships
- Prior experience working with state transport corporations or regional aggregators is a strong plus
- Strong commercial acumen with negotiation experience
- Data-savvy: Comfortable working with dashboards, Excel, and BI tools to derive insights
- Deep understanding of regional travel patterns, fares, and operational intricacies
- Excellent communication skills in English and the local regional language
- Willingness to travel extensively across the assigned territory

Why join us:

1. A collaborative output-driven program that brings cohesiveness across businesses through technology
2. Improve the average revenue per use by increasing the cross-sell opportunities
3. A solid 360 feedback from your peer teams on your support of their goals
4. Respect, that is earned, not demanded from your peers and manager.

Job role

Work location
Work locationSurat, Gujarat
Department
DepartmentSales & BD
Role / Category
Role / CategoryBD / Pre Sales
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 4 years

About company

Name
NamePaytm Services Private Limited
Job posted by Paytm Services Private Limited

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You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed the required education and people who have 4 to 10 years are eligible to apply for this job. You can apply for more jobs in Surat to get hired quickly.

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