Service Engineer

Service Engineer JD

Location :- A.K. Road, Surat

Provide excellent on-field service and technical support

Calibrate, service, and maintain machines as per defined standards

Install and configure new hardware and software

Diagnose technical issues and implement effective solutions

Prepare timely and detailed service reports

Coordinate with senior engineers/technical experts for critical issues

Share technical updates and knowledge with team members

Understand customer needs and provide appropriate recommendations

Build and maintain positive customer relationships

Remain flexible to work in shifts or scheduled assignments

Continuously learn and upgrade skills on existing and new products

Follow company procedures, safety norms, and SOPs

Role Classification

Service Engineer (Legacy)

Handle installation, service, and maintenance of legacy/older systems

Perform calibration and routine troubleshooting

Ensure compliance with defined service standards

Support customers on existing product lines

Service Engineer (Galaxy)

Service and maintain Galaxy product series

Perform advanced diagnostics and configuration

Coordinate with technical experts for complex issues

Provide product-specific guidance and updates to customers

Service Engineer (E-Grade Task)

Execute assigned service tasks independently or under supervision

Perform installations, maintenance, and basic troubleshooting

Prepare service reports and follow SOPs strictly

Focus on skill development and product learning