Customer Engagement Officer - Inbound
Kotak Mahindra Bank Limited
Work from Office
Full Time
Min. 2 yearsJob Description
811-CEC Officer-Inbound-Digital Banking Kotak 811-Contact Centre Inbound
As an 811 CEC Officer – Inbound, you will be the first point of contact for customers reaching out to Kotak 811 through the inbound channel. Your role is pivotal in ensuring a seamless customer experience by resolving queries, providing product information, and facilitating sales conversions. You will engage with potential and existing customers, understand their needs, and recommend suitable banking solutions. This role demands excellent communication skills, a customer-first mindset, and the ability to work in a fast-paced, target-driven environment. You will also be responsible for maintaining accurate records of customer interactions and contributing to the overall performance of the contact centre.Job role
Job requirements
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The candidate should have completed the required education and people who have 2 to 31 years are eligible to apply for this job. You can apply for more jobs in Thane to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
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