How much salary can I expect as a Team Manager - Inbound Digital Banking in Kotak Mahindra Bank Limited in Thane?

You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

What is the eligibility criteria to apply for Team Manager - Inbound Digital Banking in Kotak Mahindra Bank Limited in Thane?

The candidate should have completed the required education and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Thane to get hired quickly.

Is there any specific skill required for this job?

The candidate should have sound communication skills and sound communication skills for this job.

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Team Manager - Inbound Digital Banking

Kotak Mahindra Bank Limited

Team Manager - Inbound Digital Banking

Kotak Mahindra Bank Limited

Thane

Not disclosed

Work from Office

Full Time

Min. 1 year

Job Description

811-CEC Team Manager-Inbound-Digital Banking Kotak 811-Contact Centre Inbound

- Manage and lead a team handling inbound digital banking customer service. - Oversee daily operations within the contact center to ensure quality and efficiency. - Coordinate with cross-functional teams to resolve customer queries related to digital banking. - Drive performance metrics and ensure adherence to service level agreements. - Facilitate training and development initiatives for team members. - Monitor inbound call volumes and optimize resource allocation. - Ensure compliance with organizational policies and regulatory requirements. - Act as a point of escalation for complex customer issues. - Support continuous improvement initiatives to enhance customer experience. - Collaborate with technology teams to implement digital banking solutions.

Job role

Work locationThane, 1461-Thane-Neptune Elements-Kisan Nagar-MAH, NEPTUNE ELEMENTS – 3RD FLOOR, PLOT NO – F3, S3/1, ROAD NO 22, Thane, Maharashtra, India