MNL Gluck Services Private Limited

Customer Relationship Manager

MNL Gluck Services Private Limited
Thane West, Thane
₹20,000 - ₹30,000 monthly

Fixed

₹20,000 - ₹30,000

Earning Potential

₹30,000

Work from OfficeWork from Office
Full TimeFull Time
Night ShiftNight Shift
Min. 2 yearsMin. 2 years
Basic EnglishBasic English

Job highlights

Fast HR reply

Fast HR reply

HR responded to 85% candidates in last 9 days

47 applicants

47 applicants

Job Description

* Excellent verbal and written communication skills 

* Strong interpersonal and relationship-building abilities 

* Customer service orientation 

* Negotiation and conflict resolution skills 

* MS Office (Excel, Word, PowerPoint) 

* ERP/CRM software knowledge is preferred 

* Time management and multitasking 

* Problem-solving and analytical skills 

* Professional presentation and communication etiquette 

Key Performance Indicators (KPIs) 

* Customer satisfaction score (CSAT) 

* Customer retention rate 

* Response and resolution turnaround time 

* On-time order coordination 

* Customer complaint closure rate 

* Repeat business and account growth

Job role

Work location
Work locationThane West, Mumbai, Maharashtra, India
Department
DepartmentCustomer Support
Role / Category
Role / CategoryCustomer Support - Operations
Employment type
Employment typeFull Time
Shift
ShiftNight Shift

Job requirements

Experience
ExperienceMin. 2 years
Education
EducationGraduate
Skills
SkillsCustomer service, Customer handling, Customer relationship, Resolve conflicts, Resolved complaints, Customer onboarding, Customer complaints handling, Onboarding software, Customer Grievance Handling, Customer Claims Assistance
English level
English levelBasic English
Degree/ Specialisation
Degree/ SpecialisationAny B.Com (Hons.), BBA in Business Administration, B.Com in Marketing/ Sales and Marketing (Atleast one)
Gender
GenderFemale

About company

Name
NameMNL Gluck Services Private Limited
Address
AddressThane West, Mumbai, Maharashtra, India
Job posted by MNL Gluck Services Private Limited

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You can expect a minimum salary of 20,000 INR and can go up to 30,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed Graduate degree and people who have 2 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.

The candidate should have Basic English skills and sound communication skills for this job.

Only Female candidates can apply for this job.

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Mumbai at apna.

No work-related deposit needs to be made during your employment with the company.

Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

The last date to apply for this job is 24 Jul 2026. For more details, download apna app and find Night Shift jobs in Mumbai . Through apna, you can find jobs in 64 cities across India. Join NOW!