Customer Service Specialist
Shaadi.ComFixed
₹25,000 - ₹40,000
Earning Potential
₹40,000
Fixed
₹25,000 - ₹40,000
Earning Potential
₹40,000
Work from Office
Full Time
Night Shift
Min. 1 year
Good (Intermediate / Advanced) EnglishJob highlights
2 applicants
Benefits include: Travel Allowance (TA), 5 working days
Job Description
Job description
Male candidates Only!!!
Immediate Joiners Only
Location: Thane
Shift: 11 PM - 8 AM
5 days working/ 2 rotational week off
Role & responsibilities:
- Global Customer Support: Interact with international NRI members (via calls, emails, or chat) to resolve queries, assist with profile creation, and troubleshoot account issues.
- Relationship Management: Build trust and rapport with global members and their families, ensuring a smooth and empathetic matchmaking journey.
- Product Guidance: Educate users on premium features, privacy settings, and communication tools to maximize their success on the platform.
- Service Excellence: Maintain a high level of customer satisfaction (CSAT) by delivering accurate, prompt, and high-quality resolutions.
- Feedback Loop: Act as the voice of the customer by sharing global user feedback and technical issues with the product and engineering teams.
Preferred candidate profile:
- Mandatory: Good verbal and written communication skills in English.
- Languages Preferred: Gujarati, Punjabi, Tamil, Telugu, Kannada, Bengali, Malyalam
- Experience: 6 months to 1 years of experience in international customer service, international semi-voice/voice processes, or relationship management.
- Empathy & Patience: Exceptional listening skills and an innate ability to handle sensitive family-oriented conversations with maturity.
- Flexibility: Willingness to work in shifts aligned with international time zones (e.g., UK, US, Middle East, or Australia) as per business requirements.
- Male Candidates Only
Need Immediate Joiners Only!!!
Interested candidates can call or whatsapp on 9167583509
Job role
Job requirements
About company
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The candidate should have studied 12th Pass and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Only Male candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Mumbai at apna.
No work-related deposit needs to be made during your employment with the company.
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