Customer Support Executive
Aptresources Private LimitedFixed
₹15,000 - ₹20,000
Earning Potential
₹20,000
Fixed
₹15,000 - ₹20,000
Earning Potential
₹20,000
Work from Office
Full Time
Any experience
Good (Intermediate / Advanced) EnglishJob Description
- Key Responsibilities
- Respond to customer inquiries through phone, email, and other communication channels.
- Maintain regular communication with customers regarding project updates.
- Register and track customer complaints and ensure timely resolution.
- Coordinate with project, site, sales, and accounts teams to address customer concerns.
- Maintain customer databases and update records accurately.
- Prepare customer reports, documentation, and follow-up logs.
- Assist customers with documentation related to bookings, payments, and project status.
- Ensure high levels of customer satisfaction by providing prompt and professional support.
- Escalate unresolved issues to the appropriate departments.
- Support administrative activities related to customer service operations.
- Required SkillsGood verbal and written communication skills.
- Strong customer service orientation.
- Basic knowledge of MS Office (Excel, Word, Outlook).
- Good organizational and multitasking abilities.
- Ability to work in a team environment.
- Positive attitude and willingness to learn.
- Basic understanding of documentation and record management.
- EligibilityBachelor's degree in Commerce (B.Com) or equivalent.
- Freshers or candidates with up to 1 year of experience are welcome to apply.
- Experience in customer support, customer service, administration, or back-office operations is an added advantage.
Job role
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The candidate should have completed Graduate degree and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Only Female candidates can apply for this job.
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